It’s a common story in startup culture: people comfortable with the risks of starting a new business often have a background in which they became comfortable with chaos, whether that experience was a difficult early start in life or work in the military. Red Hat’s Chris Short is a disabled veteran whose service-connected injuries have taken years to manage. Short is a DevOps professional turned marketer and community advocate as Principal Technical Marketing Manager for Cloud Platforms at Red Hat. He is a Cloud Native Computing Foundation Ambassador, Kubernetes SIG-ContribEx member, a public speaker and blogger, founder of DevOps’ish, and believer in open source principles bettering interactions and promoting conversations.
“I get to do non product-specific things for my company,” says George Miranda, who recently spoke at DevOps Days Detroit on handling disasters in devops. “That often boils down to creating a how-to for organizations.” We met with him backstage to talk more in depth about the work Miranda has put into outlining best practices for devops professionals–or anyone in business, really–who wants to learn more about how to manage operations. He recently launched several protocols PagerDuty is sharing with the public to this end.